Terms of service

Welcome to Mellowmere.

At Mellowmere, we believe shopping should feel as effortless and reassuring as finding your perfect outfit. These Terms of Service explain the conditions that apply when you visit our website, explore our collections, or make a purchase.

By accessing https://mellowmere.store/ or purchasing from our store, you acknowledge these Terms of Service and agree to them to the extent permitted by applicable law.

Please read them carefully before using our website.

1. Our Website and Services

Mellowmere offers a curated selection of women's fashion, including clothing, knitwear, outerwear, and wardrobe essentials.

Our website is powered by Shopify, which provides the ecommerce platform that allows us to offer our products and services.

We may update, improve, or discontinue website features from time to time. We reserve the right to restrict improper use of our services, subject to applicable law.

2. Eligibility and Responsible Use

By using our website or placing an order, you represent that you have the legal capacity to enter into a purchasing agreement under the laws applicable to you.

You agree to use our website lawfully and responsibly.

You must not:

• Use our website for fraudulent or unlawful purposes.

• Attempt to interfere with website security or functionality.

• Submit false, misleading, or unauthorized information.

• Copy or commercially exploit our website content without permission.

• Use automated tools to collect website data in ways that violate applicable law or our rights.

We may restrict access or cancel transactions associated with suspected fraud or unlawful activities, subject to applicable legal requirements.

3. Product Information

We make reasonable efforts to present product descriptions, colors, measurements, and images accurately.

However, colors may appear differently depending on your screen, lighting conditions, and device settings.

Product availability, sizing, and certain details may vary by style or variant.

We encourage customers to review product descriptions and sizing information before purchasing.

If a product materially differs from its description, your rights under applicable consumer protection laws remain unaffected.

4. Pricing and Payments

Product prices are displayed in the currency shown at checkout.

We reserve the right to update prices, promotions, and product availability without prior notice. Changes will not affect an already accepted order unless required by law or agreed with the customer.

Applicable taxes, shipping fees, and other disclosed charges will be displayed before you complete your purchase.

Payments are processed through the payment providers available at checkout.

You agree to provide accurate billing and payment information and confirm that you are authorized to use the selected payment method.

5. Orders and Availability

After you place an order, we may send an order confirmation to your email address.

An automated order confirmation does not necessarily mean that your order has been accepted for fulfillment.

Orders remain subject to payment authorization, product availability, and reasonable fraud-prevention checks.

If we cannot fulfill an order after payment has been received, we will contact you and provide an appropriate refund or alternative resolution in accordance with applicable law.

We reserve the right to refuse or cancel orders for legitimate reasons, including suspected fraud, significant pricing errors, or unavailable inventory.

6. Shipping and Delivery

We work with fulfillment and shipping partners to deliver customer orders.

Available shipping methods, estimated delivery times, and applicable shipping charges are described in our Shipping Policy and at checkout.

Delivery estimates are provided in good faith and may be affected by carrier operations, severe weather, customs processing, holidays, or other circumstances beyond our reasonable control.

If an order cannot be shipped within the promised timeframe, we will provide the options and remedies required by applicable law.

Customers are responsible for entering a complete and accurate delivery address.

Please refer to our Shipping Policy for additional details.

7. Returns, Refunds, and Exchanges

We want every Mellowmere purchase to feel like the right choice.

Returns and refund requests are handled according to our published Return & Refund Policy, together with any mandatory consumer rights applicable to your purchase.

Eligibility may depend on the product category, condition of the item, applicable time limits, and the reason for the return.

Customers should contact Mellowmere before sending products back so we can provide the appropriate instructions.

Please do not send returns to an address without receiving authorization.

Nothing in our policies limits rights or remedies that cannot legally be excluded.

8. Order Changes and Cancellations

If you need to modify or cancel an order, please contact us as soon as possible.

We will make reasonable efforts to accommodate your request when the order has not yet entered a stage of processing that prevents changes.

Once an order has been processed or shipped, cancellation or modification may no longer be possible, subject to applicable law.

Additional details are provided in our published cancellation and refund policies.

9. Intellectual Property

The Mellowmere name, brand identity, original website design, written content, and other materials created by or for Mellowmere may be protected by intellectual property laws.

Some product photographs, descriptions, trademarks, and other content are provided by third-party suppliers or licensors and remain subject to their respective ownership rights.

Nothing on this website grants visitors ownership of or an unrestricted license to any protected content.

Unauthorized reproduction, redistribution, or commercial exploitation of protected content is prohibited.

Please review our Copyright & Intellectual Property Policy for further information.

10. Customer Reviews and Submissions

If you voluntarily submit reviews, photographs, feedback, or other content, you confirm that you have the necessary rights to share that material.

You grant Mellowmere a non-exclusive, worldwide, royalty-free license to use, reproduce, display, and adapt that content for store operations and related promotional purposes, subject to applicable privacy laws and any permissions required for specific uses.

We may remove unlawful, abusive, misleading, or infringing submissions.

We do not accept responsibility for claims made by customers in independently submitted reviews except as required by law.

11. Third-Party Services

Our website may use third-party services for payments, ecommerce functionality, shipping, fulfillment, analytics, and customer support.

These services may be subject to their own terms and privacy notices.

We are not responsible for independent third-party websites or content outside our control, except where applicable law provides otherwise.

12. Privacy and Personal Information

Your privacy matters to us.

Information collected through our website is handled according to our Privacy Policy.

This includes information relevant to purchases, delivery, customer service, and website functionality.

13. Website Availability and Disclaimers

We aim to provide a reliable and accessible shopping experience.

However, we cannot guarantee uninterrupted website availability or that all technical issues will be prevented.

To the maximum extent permitted by law, our website is provided without warranties beyond those expressly stated or legally required.

Nothing in these Terms excludes mandatory product warranties, consumer protection rights, or other protections that cannot legally be waived.

14. Limitation of Liability

To the extent permitted by applicable law, Mellowmere is not responsible for indirect or consequential losses arising solely from circumstances outside our reasonable control.

Nothing in these Terms limits liability for fraud, willful misconduct, or other matters for which liability cannot legally be excluded.

Any limitations of liability apply only to the extent enforceable under applicable law.

15. Changes to These Terms

We may update these Terms to reflect changes in our services, business practices, or applicable legal requirements.

The latest version will be published on this page with an updated revision date.

Where required by law, we will provide additional notice or obtain consent before material changes take effect.

16. Governing Law

These Terms are governed by the laws of USA, subject to mandatory consumer protection laws that may apply in the customer's place of residence.

Nothing in this section limits rights that cannot legally be waived.

17. Contact Information

For questions about these Terms, orders, or our services, please contact:

MELLOWMERE

Website: https://mellowmere.store/

Email: mellowmere.contact@gmail.com

We appreciate the opportunity to assist you.

Thank you for choosing Mellowmere — where everyday style meets effortless elegance.